openalexJournal of the Association for Information Systems2026-08-15
Beyond Access: The AI Divide and Sustained Value Creation in SMEs
Michael Flores, Murad Moqbel, Laurie Giddens
The digital and AI divide research conceptualizes three levels of inequality including access, capability, and outcomes, with prior research examining who can access AI tools and who has the skills to use them effectively (Carter et al., 2020). For small to medium enterprises (SM…