arxivcs.HC2026-07-17
A Human-Centric Evaluation of a Retrieval-Augmented Generation System for Explaining Quebec Insurance Contracts
David Beauchemin, Richard Khoury
With the rise of online insurance sales, consumers face a significant \enquote{advice gap}, requiring them to navigate complex legal contracts without expert guidance. This paper presents a human-centric, extrinsic evaluation of a state-of-the-art Retrieval-Augmented Generation s…